FAQ

Frequently Asked Questions

• 1. What makes Eco Baby Co products eco-friendly?
  We carefully source our products from suppliers who use sustainable materials like organic cotton, bamboo, and BPA-free silicone. Each item is designed to be safe for your baby and gentle on the Earth.
• 2. Where do you ship?
  We currently ship across the United States, and we are expanding to international locations soon.
• 3. How long does shipping take?
  Most orders arrive within 7–14 business days. Delivery times may vary depending on the product and supplier. You’ll receive tracking information via email once your order ships.
• 4. Do you offer returns or exchanges?
  Yes! If you’re not satisfied with your purchase, we accept returns within 30 days of delivery. Please visit our Contact page to request a return.
• 5. Are your products safe for newborns?
  Absolutely. We prioritize products made from non-toxic, hypoallergenic, and baby-safe materials. Always check the product description for age recommendations.
• 6. How do I track my order?
  After your order is processed, you’ll receive an email with your tracking number. You can also track your order directly through our website using our Order Tracking page.
• 7. Is Eco Baby Co minority- and veteran-owned?
  Yes — we are proud to be a minority- and veteran-owned business, dedicated to serving families with honesty, care, and eco-conscious values.
• 8. How can I contact you if I have more questions?
  You can reach us anytime through our Contact page or email us at support@ecobabyco.co. We’re happy to help!